"I don't leave reviews often, but felt this was necessary.I go to this Cafe often. I've taken many people there and also recommend it to others. Today, I was sadly disappointed by the lack of understanding and customer service from the chef.I ordered eggs Benedict on English muffins. The eggs were cooked just fine, but the English muffin was soggy and showed no signs of being toasted. When asking the waitress (who was lovely and accommodating) if the muffins should have been toasted, she agreed and took the dish back to the kitchen, but came back out moments later stating they had been toasted.I took one bite of the muffin, and can confirmed they were not toasted at all.Usually, I will just deal with this kind of thing and not make a fuss, but this really bothered me. Could have easily been resolved with further toasting the muffins, yet the chef refused to accommodate.I'll also note there weren't many customers at the time we sat down, so they would have had ample time to re-toast the muffins.The only reason I'm giving 2 stars is because the waitress was really lovely and I made it clear this was not her fault.I won't recommend this Cafe to anyone anymore. They lost a local customer today."
"Disappointing customer service and coffee. Took them 5 mins to notice we were waiting to order - the person serving took a phone call before taking our order, and without apologising or acknowledging us. After ordering, we waited 15 more mins for 2 takeaway coffees. The coffee was decent, but unfortunately not worth going through such an arduous process."
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