"Very weird, hostile environment. Disgusting service. There was only two staff on a ‘busy’ Saturday evening who acted like they were doing us a favour by ‘squeezing us in’ onto a table despite us booking on the phone hours beforehand!! They both looked us up and down when we entered. Rudeness the entire time and no smiles, especially from the woman. We waited patiently half an hour to be given menus once sat and we didn’t even get offered to order our drinks. Once we asked to order drinks we got a rude ‘what do you want then’ almost shouting in our faces. Waited ages for food to arrive and once it did, the ‘medium rare’ £28 fillet steak was well done and almost cremated and pizzas weren’t authentic Italian and were tasteless. Not worth the money whatsoever. May I just add that this restaurant wasn’t even that busy! And even if it ever was busy, that’s NEVER an excuse to treat customers like this and serve rubbish overpriced food. We went out for a family treat and the entire experience turned out to be stressful and negative. I have been a waitress before and I can honestly say this customer service was despicable. I never like to write bad reviews, ever, but I had to this time. We are new to Ventnor and everyone else here seems to be welcoming, but this restaurant knocked it a bit. The only good thing about the place is the view but you may as well just go to the beach. Don’t go here. And I suggest to the staff that you either hire some more people rather than unprofessionally complaining to your customers, or work on your own customer service skills and learn how to put a smile on your faces. …. also learn what ‘medium rare’ means seeing as you’re charging £28 - or don’t even bother asking customers how they like their steak cooked!"
"Lovely food, great service. Accommodated our two children with lovely croquettes, rosemary fries and garlic bread. Pizza and Caesar salad were both delicious. Also, lovely views of the sea!"
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