"If zero stars was an option, that’s what they would be getting…My father went to this place and bought 15 cartons of Signal box 100s and 16 cartons of Native box 100s along with two dream catchers, totaling $794. He paid in cash. When I picked up the cigarettes from him I noticed my 16 cartons of Natives were not 100s, they were regulars. I called the store and talked to the manger Liz and respectfully requested that they exchange them for 100s. We unfortunately didn’t keep the receipt because we have never had to return cigarettes before. She refused to agree to exchange them claiming they “don’t know you bought them here” even though I was able to describe the cashier, the date and time the purchase was made, the amount of the purchase and the items purchased. She refused and when I asked why they wouldn’t exchange them when they do not keep their cigarettes out for the customer to shop for themselves, they expect the cashier to give the correct cigarettes that were requested. She hung up on me. This is ridiculous. They would not be losing money. Just providing simple customer service to rectify a mistake their employee made… it would not have been difficult to do and is simply the ethical thing to do. I guess this business loses the $800 we spend every 3 months at their establishment. Hope it’s worth being petty over."
"If ya need smokes this is a treat place to buy and reasonable prices. Also now selling cbd oils."
© Copyright 2021 Emayon.com. All rights reserved.